Shipping policy

At The Wild Tails, we are committed to delivering your gardening tools, decorations, and wellness products in a timely and efficient manner.
Please review our shipping guidelines below for more details.

1. Order Processing Time

All orders are processed within 7-14 Working Days.
Orders placed on weekends or holidays will be processed the next business day.
You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Methods & Delivery Times

We offer various shipping options depending on your location.

Delivery Times:

Standard Shipping: Arrives within 7-14 business days.
International Shipping: Delivery times vary based on the destination country.

3. Shipping Costs

Shipping costs are calculated at checkout based on your order size, weight, and selected shipping method.
Currently we offer free standard shipping.

4. International Shipping

We are proud to offer international shipping.
International customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery.
Shipping times and costs vary depending on the destination country.

5. Address Accuracy

Please ensure your shipping address is correct when placing your order.
We are not responsible for delays or issues caused by incorrect or incomplete shipping information.
If you need to update your address after placing an order, please contact us as soon as possible.

6. Shipping Restrictions

We do not ship to P.O. boxes. Please provide a valid physical address when placing your order.
Certain remote areas may have extended shipping times or limited shipping options.

7. Order Tracking

Once your order has shipped, you will receive a tracking number via email.
Use this tracking number to monitor the progress of your delivery.

8. Shipping Delays

While we strive to process and ship all orders promptly, delays may occur due to:

Weather conditions
Carrier issues
Other unforeseen factors

We will keep you informed of any delays impacting your order.

9. Damaged or Lost Shipments

If your order arrives damaged or is lost during transit, please contact us within 7 days of delivery.
We will work with the carrier to resolve the issue and ensure your satisfaction.